About
Engineering is rarely what’s slipping.
Brij Raj Singh
Software delivery, client communication & operations
I work between the business side and the engineering side of software delivery.
Since 2015 I’ve been the person in the middle — talking to clients, turning a vague requirement into something a team can build, scoping and pricing work, coordinating delivery, and going back to the stakeholder when something slips. Websites, Informatics modules, microservices-based systems, product work.
What I kept noticing: engineering usually isn’t the bottleneck. Coordination is. Status reporting, re-explaining the same context, chasing updates, escalations that arrive too late to be useful. It’s repetitive, invisible in every plan, and it quietly consumes your most experienced people.
So alongside my delivery role I take on a small number of focused engagements — three weeks, fixed scope — measuring where that time actually goes in an agency’s delivery team, then installing a reporting and escalation system the team owns afterwards. Documented, handed over, still running when I’m gone.
I’ve also built and shipped my own products along the way, which is where a lot of this thinking came from. I’m deliberately doing few engagements at a time, and I’d rather do them well than at volume.
What people who've worked with me say
Client reviews from my LinkedIn services page, where they can be read in full.
What I’m working on right now
The Delivery Reporting Audit
If reporting and coordination are eating your delivery team’s week, that’s the conversation I want.
Questions